Service Coordinator Global Support (all genders)

Service Coordinator Global Support (all genders)

Offshore wind energy - the pillar of our future energy supply!

Skyborn Renewables is a pioneer and leading offshore wind developer and operator with more than 20 years experience and a track record of approx. 7 GW developed around the globe to date. The competencies of our 400 employees cover the entire offshore wind value chain, including greenfield development, engineering and design, procurement, financing, construction management and asset management.

Do you want to make a difference? To advance the energy transition in an international and growing business field? Skyborn Renewables offers you the opportunity to do so.

With us, you can expect a dynamic environment with committed employees as well as the opportunity to break new ground and expand your skills.

Become a part of our friendly team at our location in Bremen or Hamburg as a

Service Coordinator Global Support (all genders)

Your future tasks:

Own IT service management (esp. Incident, Request and Problem Management) and On- and Offboarding processes end-to-end

Coordinate the assigned external support team and ensure service delivery and performance

Define and enforce standardized support processes and SLAs across all regions

Manage and develop global support capabilities, especially in EMEA and APAC

Function as a senior escalation point for critical incidents and ensure rapid resolution

Monitor service quality and drive continuous service improvement and operational excellence across support functions

Monitor ticket queues, SLA adherence and performance metrics and balance workload across regions

Coordinate and resolve global escalations and major incidents

Conduct regular service review meetings with internal stakeholders and providers and support onboarding and capability development of support teams

Develop and maintain support processes documentation and knowledge base

Drive automation, self-service initiatives, and continuous improvement based on incident analysis

Ensure effective use and governance of ITSM tools (ticketing, knowledge base)

Your profile:

Degree in Information Technology or related field

Relevant professional experience (7-10 years) in IT Service Management, global support operations, service delivery and provider management

ITIL Certification

Strong analytical and critical thinking skills

Structured and solution-oriented working style

Effective communication and stakeholder management skills

Fluent in English, both written and spoken

Our benefits:

Permanent employment in an international company that is continuously expanding

Mobile office regulation of 40% per week

30 days of vacation, extended with possible unpaid vacation days, afternoon off on your own birthday

Open doors and room for your own ideas in a friendly, modern working environment

Further education and training opportunities

Company bicycle leasing (business bike) and company fitness (EGYM Wellpass)

Central office location with direct access to public transportation

Extraordinary company celebrations, team events and sporting events

Other employee benefits: capital-forming benefits, subsidized company pension plan, bonus for employees who recruit employees

We look forward to receiving your application!

Your contact person

Christina Glass

Human Resources

Ericusspitze 2-4

20457 Hamburg

Interested?