Customer Service - Back Office (m/f/d)

Customer Service - Back Office (m/f/d)

In the Sales, Marketing and Corporate Communications department (S10), a permanent part-time position (24 hours) is available in the Customer Service Back Office area.

What awaits you:

Case processing in the area of increased transport fares (EBE)

Contact person, deployment planning and monitoring for ticket inspectors; invoice verification (inspection personnel); subscription and address management

Preparation and processing of statistics and monthly reports (EBE)

Implementation and monitoring of receivables management in the EBE sector

Processing of debt collection claims arising from revenue protection

Review, processing and coordination of email and mail in the EBE department

Telephone support from the EBE hotline

Processing returned mail and ensuring data quality

Documentation, maintenance and archiving of relevant processes and documents

Ensuring the operational readiness of the test equipment, including regular functional checks and early detection and rectification of malfunctions.

Maintenance of the background system in the EBE area

Support in day-to-day operations (e.g. subscription management, digital sales, lost and found) as well as participation in process optimization.

This is what we want from you:

Completed commercial training

Professional experience in back office, administration or customer service, ideally in receivables management

Strong customer and service orientation

Proficient use of MS Office (especially Outlook and Excel) and technical understanding

Willingness to learn company-specific software and digital sales processes

Independent, structured and careful way of working

Responsible and sensitive handling of customer data

Strong communication skills and teamwork skills

What we offer:

Performance-based remuneration according to TV-N NW

A motivated and growing team

A wide range of offers within the framework of company health management

Additional company pension provision

Attractive discounts and additional services

Have we piqued your interest?

Then get started with us and send your application to the Human Resources Department at STOAG Stadtwerke Oberhausen GmbH, Max-Eyth-Str. 62, 46149 Oberhausen, or by email to Please note that documents submitted in writing will not be returned and will be destroyed in compliance with data protection regulations.